Reader Questions: Help Patients Understand EOBs With These Tips
Question: Our Medicare beneficiaries often mistake the explanation of benefits (EOB) for a bill and call our office in a panic. Do you have any advice on how to explain what an EOB is and why patients shouldn’t be concerned when they receive one?
Idaho Subscriber
Answer: This is a common problem that many practices face. Although patients often mistake an EOB for a bill, an EOB is actually not a bill.
Insurance companies send EOBs to patients two to three weeks after their initial appointment. “EOBs are insurers’ way of explaining their reimbursement, based on the...
To read the full article, sign in and subscribe to tci Medicare Compliance & Reimbursement.
Keep pace with evolving Medicare regulations — and onboard your team — with timely analysis of critical updates interpreted in an easy-to-follow, easy-to-apply format. Your subscription to TCI's Medicare Compliance & Reimbursement Alert will equip you to navigate code and guideline changes, CCI edits, and revisions to modifiers, payer policies, the fee schedule, OIG target areas, and more.
Current newsletters added each month
Fully searchable archives - over 4200 articles
ALL years/issues back to 2003 organized by year and issue
Codes mentioned in articles are linked to Code Information pages
Code Information pages link back to related articles
Access to this feature is available in the following products: